This statement explains our company policy regarding the collection, use and disclosure of your personal information and your agreement to our terms for using our Internet, VoIP, and e-mail services and our website.
Questions regarding this privacy statement should be directed to RidgeviewTel LLC through: email@example.com, by calling us at (800) 591-3060, or by mailing a notice to:
1880 Industrial Circle, Suite A
Longmont, Colorado 80501
RidgeviewTel LLC takes privacy seriously, and wants you to feel comfortable using our services and website. Any information you give us is held with the highest professional care and security and will not be used in ways to which you have not consented.
2. Personally Identifiable Information
Defined. The information collected by RidgeviewTel falls into two categories: (a) information voluntarily supplied by you as you use/visit this website, and (b) tracking information recorded as you navigate through the website. Some of this information is personal information, but much of it is not.
“Personally identifiable information” is information that identifies a particular person, such as your name, address, e-mail address, telephone number, customer correspondence and communications records, as well as other information when it is combined with your personally identifiable information. “Financial Information” includes things such as your payment method, credit card number and expiration date. “Non-personally-identifiable information” includes data such as your browser type, your operating system, web pages visited, time of visits, content viewed, ads viewed, and other click stream data.
With respect to your phone services, we collect and maintain information such as your location of service, technical configuration of service, type of service, quantity of service, amount of use of service, calling patterns and other information contained on your bill for local and long distance services. This is called “CPNI”, or customer proprietary network information.
When it is Collected. Each time you send us a request or an e-mail, sign up for a promotion, or otherwise voluntarily transmit information to us, RidgeviewTel may obtain and collect personal information. When you order RidgeviewTel products or services, you must provide both personally identifiable information and financial information. In connection with the standard operation of the website, certain non-personally identifiable information about visitors to this website is recorded. This information is used primarily to tailor and enhance visitors’ experience using the website. We automatically track certain information based upon your behavior on the website, such as your browser, IP address and URL history. CPNI is collected as a routine business matter in order to provide phone service to you.
Technology Used to Collect Information. We collect information when you complete forms, and also via cookies and by following IP addresses.
IP Addresses: You have a unique Internet Protocol “address” which is assigned to you by your Internet Service Provider. For LAN, DSL, or cable modem users, an IP address may be permanently assigned to a particular computer. (IP addresses are automatically logged by Web servers, which collect information about a user's traffic patterns.) Your IP address can reveal what geographic area you are connecting from, or which Internet Service Provider you are using. While the IP address does not identify an individual by name, it may, however, with the cooperation of your Internet Service Provider, be used to locate and identify an individual using the web. Other websites you visit have IP addresses, and we may collect the IP addresses of those websites and their pages.
Providing your e-mail address will opt you in for future e-mail communications, promotions and surveys. By providing us with a phone number, whether or not you complete a transaction, you consent that we (or third parties with whom we contract) may contact you by phone or text. Occasionally, we may send promotional materials to you via postal mail, using the shipping address provided. You may opt-out at any time as noted below.
Financial information is used for billing purposes and to fill your order. If we have trouble processing your order, the information is used to contact you. In the event of unauthorized use of your credit/debit card, you must notify your card provider in accordance with its reporting rules and procedures.
We record and use certain non-personally identifiable information in the aggregate for website and system administration, including research and development, user analysis and business decision-making.This information may include the URL that you just came from, which URL you next go to, your computer browser information, and your IP address. We may use IP address information to research our users’ demographics, interests, and behavior to better understand, protect and serve you and our community.
For VoIP Users:Use of Other Phone Information
Also see the section "Opting-In and Opting-Out of Communications" below.
We will disclose to others your personal information in connection with features and services such as Caller ID, 911/E911 and directory services, for example:
Although we strive to ensure that non-published and unlisted numbers are not included in these above distributions, sometimes there may be errors in such withholding.
4. Sharing of Information
RidgeviewTel only shares personal information with other companies or individuals outside of RidgeviewTel in the following limited circumstances:
5. Security of Your Data
Monitoring the Service
Security, File Sharing
RidgeviewTel service uses the public Internet, the public switched telephone network and third party networks to transmit voice and other communications. Because the Internet is a public facility, there is a risk that a user could be subject to eavesdropping. This means that other users may be able to access and monitor our customers’ utilization of our services. This risk of eavesdropping exists not only with RidgeviewTel’s infrastructure, but also on the Internet generally. Because of this risk, any sensitive or confidential information sent by you is sent at your sole risk, and we shall have no liability whatsoever for any claims, losses, actions, damages, suits, or proceedings arising out of or otherwise relating to such actions by any user.
Security of Your Data
Your information may be stored and processed in the United States or any other country in which RidgeviewTel or its affiliates, subsidiaries or agents maintain facilities, and by using this website or our services, you consent to any such transfer of information outside of your country. We use procedural and technical safeguards to protect your personal information against loss or theft as well as unauthorized access and disclosure to protect your privacy, including encryption, and firewalls. We employ many different security techniques to protect such data from unauthorized access by users inside and outside the company. However, perfect security does not exist on the Internet, and we cannot guarantee that transmissions will not be intercepted. If you don’t want us to know any particular information about you, don’t include it in anything that you submit to our website or send to us in e-mail.
Local Area Network (LAN)
Each customer is a node on the wireless network. As such, users outside our customers’ home or place where we provide our services may be able to access your computer. It is important that you take appropriate steps to protect your information from being accessed by others. To this end, we encourage customers to acquire a firewall, utilize virus protection, and implement other security measures that you deem necessary to protect the integrity of the data on your computer. In addition, some software includes capabilities that permit other users across a network, such as the service and the Internet, to gain access to a user’s computer and to the software, files, and data stored on the computer. Operating systems can include file sharing and print sharing capabilities which, when enabled, will permit other users to gain access to a customer’s computer even if the customer is not using our service. Notwithstanding the foregoing recommendations, you hereby acknowledge and agree that your use of our service is at the your own risk, and RidgeviewTel shall not have any liability whatsoever for any claims, losses, actions, damages, suits, or proceedings arising out of or otherwise relating to such use by you.
6. Links to Third Party Websites
7. Opting-In and Opting-Out of Communications
Opting-In to Approve Communications Based on your CPNI
Occasionally we, our partners, affiliates, subsidiaries and contractors may provide offers and promotions related to services, such as high-speed Internet, that are in addition to our phone services. If you agree, we can use your CPNI to provide you with this information. In accepting the terms of your Subscriber Agreement, you have affirmatively chosen to accept communiations about these offers and promotions. You can find out more about them by calling 800-591-3060 or sending and email to firstname.lastname@example.org. Also, during a call with our customer service representative about other matters, we may ask for your verbal consent to communicate with you about non-communications related products and services. If you agree, that consent is effective only for the duration of that call.
Visitors to myridgeviewtel.com and customers of RidgeviewTel may choose to receive or not receive promotional offerings from us by emailing email@example.com. If we have already shared your information with third parties prior to the time you opt-out and if you do not wish to receive their offers, you will need to contact them directly.
RidgeviewTel strives to operate a paperless office environment. Therefore, you may not opt-out of service-related communications such as announcements about your bill, pricing changes, changes in operating policies, service appointments and service features. If you fail to check your primary e-mail address, you will miss critical notices such as services announcements and legal notices.
8. Compliance with Laws
It is our policy to fully adhere to all federal, state and local regulations regarding the privacy of your data, and we are compliant with the 2003 CAN SPAM act regulating e-mail delivery. We will maintain the confidentially and integrity of our data files as mandated by federal law.
9. Changes to Your Information
You may review and change information that you provide to us through this website by calling us at 800-591-3060. You have the right to request in writing that we provide a copy of your CPNI to you or a person you authorize, at your cost. We will honor requests that appear valid.
11. A Special Note About Children
RidgeviewTel’s website, services and products are not directed to children under the age of 18 and we do not knowingly collect information from them. Children are not eligible to use this website unsupervised and we ask that they do not submit any personal information to us. Children should always get permission from a parent or legal guardian before sending any information about themselves (such as their names, e-mail addresses, and telephone numbers) over the Internet, to us or to anyone else.
The terms “customer”, “you”, and “your” mean an end-user/consumer of the services offered by RidgeviewTel who has completed our registration process and possesses a valid username and password for access to our website.
“Service(s)” means the wireless Internet and VoIP Services, E-mail and related services provided by RidgeviewTel.
“RidgeviewTel”, “us”, “our”, and “we” refer to the operating company that owns and/or operates the wireless Internet service in your area under the name of RidgeviewTel or Longmont Wi-Fi. Last
Updated: April 27, 2010 (See Prior Versions)