Privacy Policy
This statement explains our company policy regarding the collection, use and disclosure of your personal information and your agreement to our terms for using our Internet, VoIP, and e-mail services and our website.
Contact Us
Questions regarding this privacy statement should be directed to RidgeviewTel LLC through: support@ridgeviewtel.com, by calling us at (800) 591-3060, or by mailing a notice to:
RidgeviewTel LLC
1880 Industrial Circle, Suite A
Longmont, Colorado 80501
Attn: Privacy Policy Feedback
RidgeviewTel LLC takes privacy seriously, and wants you to feel comfortable using our services and website. Any information you give us is held with the highest professional care and security and will not be used in ways to which you have not consented.
Federal and state law requires us to tell you how we collect, use, share, and protect your personally identifiable information. Federal law also limits how we can use your personally identifiable information. In this Privacy Policy, we simply call it “personal information”. Protecting the privacy and security of customers’ personal information is very important to us. RidgeviewTel adheres to the US Safe Harbor Privacy Principles of Notice, Choice, Onward Transfer, Security, Data Integrity, Access and Enforcement. This Privacy Policy is part of the Residential Customer Agreement and the Business Customer Agreement, one of which you signed at the time of initiating your service. We may change our Privacy Policy without notice; however, if we change our policy to allow use or disclosure of personal information in a way that, in our sole determination, is materially different from that stated in our policy at the time the data was collected, we will post notice of the change on our website.If we propose to use personal information for any purposes other than those described in this Privacy Policy and/or in service-specific privacy notices, we will offer you an effective way to opt out of the use of personal information for those other purposes. We will not collect or use sensitive information for purposes other than those described in this Privacy Policy and/or in the supplementary service privacy notices, unless we have obtained your prior consent. support@ridgeviewtel.com.
2. Personally Identifiable Information
Defined. The information collected by RidgeviewTel falls into two categories: (a) information voluntarily supplied by you as you use/visit this website, and (b) tracking information recorded as you navigate through the website. Some of this information is personal information, but much of it is not.
“Personally identifiable information” is information that identifies a particular person, such as your name, address, e-mail address, telephone number, customer correspondence and communications records, as well as other information when it is combined with your personally identifiable information. “Financial Information” includes things such as your payment method, credit card number and expiration date. “Non-personally-identifiable information” includes data such as your browser type, your operating system, web pages visited, time of visits, content viewed, ads viewed, and other click stream data.
With respect to your phone services, we collect and maintain information such as your location of service, technical configuration of service, type of service, quantity of service, amount of use of service, calling patterns and other information contained on your bill for local and long distance services. This is called “CPNI”, or customer proprietary network information.
In this Privacy Policy, any information we collect from you is generally called “personal information”.
When it is Collected. Each time you send us a request or an e-mail, sign up for a promotion, or otherwise voluntarily transmit information to us, RidgeviewTel may obtain and collect personal information. When you order RidgeviewTel products or services, you must provide both personally identifiable information and financial information. In connection with the standard operation of the website, certain non-personally identifiable information about visitors to this website is recorded. This information is used primarily to tailor and enhance visitors’ experience using the website. We automatically track certain information based upon your behavior on the website, such as your browser, IP address and URL history. CPNI is collected as a routine business matter in order to provide phone service to you.
Technology Used to Collect Information. We collect information when you complete forms, and also via cookies and by following IP addresses.
Cookies: “Cookies” are a standard feature on your web browser. They store small amounts of data on your computer about your visit to this website. Cookies assist us in tracking which of our features appeal the most to you and what content you may have viewed on past visits. When you visit this website again, cookies can enable us to customize our content according to your preferences. For instance, we may use cookies to keep track of the number of return visits to this website, accumulate and report aggregate, statistical information on website usage, deliver specific content to you based on your interests or past viewing history, and save your password for ease of access to our website. Without cookies, you will not be able to take advantage of the personalized features enjoyed by other visitors to and users of our website. We use cookies to help us tailor our website to your needs, to deliver a better, more personalized service, and to remember certain choices you’ve made so you don’t have to re-enter them.
IP Addresses: You have a unique Internet Protocol “address” which is assigned to you by your Internet Service Provider. For LAN, DSL, or cable modem users, an IP address may be permanently assigned to a particular computer. (IP addresses are automatically logged by Web servers, which collect information about a user's traffic patterns.) Your IP address can reveal what geographic area you are connecting from, or which Internet Service Provider you are using. While the IP address does not identify an individual by name, it may, however, with the cooperation of your Internet Service Provider, be used to locate and identify an individual using the web. Other websites you visit have IP addresses, and we may collect the IP addresses of those websites and their pages.
RidgeviewTel will use and share with others your personal information for purposes consistent with this Privacy Policy, including but not limited to:
Providing your e-mail address will opt you in for future e-mail communications, promotions and surveys. By providing us with a phone number, whether or not you complete a transaction, you consent that we (or third parties with whom we contract) may contact you by phone or text. Occasionally, we may send promotional materials to you via postal mail, using the shipping address provided. You may opt-out at any time as noted below.
Financial information is used for billing purposes and to fill your order. If we have trouble processing your order, the information is used to contact you. In the event of unauthorized use of your credit/debit card, you must notify your card provider in accordance with its reporting rules and procedures.
We record and use certain non-personally identifiable information in the aggregate for website and system administration, including research and development, user analysis and business decision-making.This information may include the URL that you just came from, which URL you next go to, your computer browser information, and your IP address. We may use IP address information to research our users’ demographics, interests, and behavior to better understand, protect and serve you and our community.
For VoIP Users:Use of Other Phone Information
CPNI
With respect to your phone services, we collect and maintain information such as your location of service, technical configuration of service, type of service, quantity of service, amount of use of service, calling patterns and other information contained on your bill for local and long distance services. This is called “CPNI”, or customer proprietary network information. The notifications in this section are in addition to the uses and disclosures provided throughout this Privacy Policy. We respect and are committed to protecting the privacy of your CPNI. If we have obtained your CPNI as a result of your phone services, it may not be used by us to market additional products and services unless you specifically approve that we may contact you for that purpose. We are required to disclose both personal information and individually identifiable CPNI to a private third party in response to court order, and notify our customer of the court order; we must also disclose that information to government entities in some cases, and we are not always required to notify the customer. We do not sell, disclose or trade your CPNI except as authorized by you.
Also see the section "Opting-In and Opting-Out of Communications" below.
We will disclose to others your personal information in connection with features and services such as Caller ID, 911/E911 and directory services, for example:
Although we strive to ensure that non-published and unlisted numbers are not included in these above distributions, sometimes there may be errors in such withholding.
4. Sharing of Information
RidgeviewTel only shares personal information with other companies or individuals outside of RidgeviewTel in the following limited circumstances:
5. Security of Your Data
Monitoring the Service
RidgeviewTel has no obligation to monitor your use of our e-mail, Internet or VoIP service, but we are permitted to do so, and to disclose information regarding your use if we, in our sole discretion, believe that it is reasonable to do so. RidgeviewTel may immediately remove your material or information from our servers, in whole or in part, which RidgeviewTel, in our sole and absolute discretion, determines to infringe another's property rights or to violate your Customer Agreement or this Privacy Policy.
Security, File Sharing
RidgeviewTel service uses the public Internet, the public switched telephone network and third party networks to transmit voice and other communications. Because the Internet is a public facility, there is a risk that a user could be subject to eavesdropping. This means that other users may be able to access and monitor our customers’ utilization of our services. This risk of eavesdropping exists not only with RidgeviewTel’s infrastructure, but also on the Internet generally. Because of this risk, any sensitive or confidential information sent by you is sent at your sole risk, and we shall have no liability whatsoever for any claims, losses, actions, damages, suits, or proceedings arising out of or otherwise relating to such actions by any user.
Security of Your Data
Your information may be stored and processed in the United States or any other country in which RidgeviewTel or its affiliates, subsidiaries or agents maintain facilities, and by using this website or our services, you consent to any such transfer of information outside of your country. We use procedural and technical safeguards to protect your personal information against loss or theft as well as unauthorized access and disclosure to protect your privacy, including encryption, and firewalls. We employ many different security techniques to protect such data from unauthorized access by users inside and outside the company. However, perfect security does not exist on the Internet, and we cannot guarantee that transmissions will not be intercepted. If you don’t want us to know any particular information about you, don’t include it in anything that you submit to our website or send to us in e-mail.
Local Area Network (LAN)
Each customer is a node on the wireless network. As such, users outside our customers’ home or place where we provide our services may be able to access your computer. It is important that you take appropriate steps to protect your information from being accessed by others. To this end, we encourage customers to acquire a firewall, utilize virus protection, and implement other security measures that you deem necessary to protect the integrity of the data on your computer. In addition, some software includes capabilities that permit other users across a network, such as the service and the Internet, to gain access to a user’s computer and to the software, files, and data stored on the computer. Operating systems can include file sharing and print sharing capabilities which, when enabled, will permit other users to gain access to a customer’s computer even if the customer is not using our service. Notwithstanding the foregoing recommendations, you hereby acknowledge and agree that your use of our service is at the your own risk, and RidgeviewTel shall not have any liability whatsoever for any claims, losses, actions, damages, suits, or proceedings arising out of or otherwise relating to such use by you.
6. Links to Third Party Websites
RidgeviewTel may present content on our website through links to information created or maintained by other organizations, such as an advertising network. Those other websites have privacy policies and practices we don't control. Once you leave our website by linking to another one (you can tell where you are by checking the address, known as a “URL”, in the location bar on your browser), use of any information you provide is governed by the privacy policy of the operator of the website you are visiting. RidgeviewTel assumes no responsibility for the content, privacy policies, or practices of any third party websites. If you can’t find the privacy policy of any of these websites via a link from the website’s homepage, you should contact the website directly for more information.
Advertising network providers use cookies, web beacons, or similar technologies on the hard drive of your computer to serve you advertisements or tailored to interests you have shown by browsing on this and other websites you have visited, and also to help determine whether you have seen a particular advertisement or content before and in order to avoid sending you duplicates. In doing so, the advertising network provider/affiliate collects non-personally identifiable information. If you do not want the benefits of these advertising cookies, you may opt-out of them by visiting www.networkadvertising.org, and turn off cookies in your browser.
7. Opting-In and Opting-Out of Communications
Opting-In to Approve Communications Based on your CPNI
Occasionally we, our partners, affiliates, subsidiaries and contractors may provide offers and promotions related to services, such as high-speed Internet, that are in addition to our phone services. If you agree, we can use your CPNI to provide you with this information. In accepting the terms of your Subscriber Agreement, you have affirmatively chosen to accept communiations about these offers and promotions. You can find out more about them by calling 800-591-3060 or sending and email to support@ridgeviewtel.com. Also, during a call with our customer service representative about other matters, we may ask for your verbal consent to communicate with you about non-communications related products and services. If you agree, that consent is effective only for the duration of that call.
Promotional Offers
Visitors to myridgeviewtel.com and customers of RidgeviewTel may choose to receive or not receive promotional offerings from us by emailing support@ridgeviewtel.com. If we have already shared your information with third parties prior to the time you opt-out and if you do not wish to receive their offers, you will need to contact them directly.
Service-Related Announcements
RidgeviewTel strives to operate a paperless office environment. Therefore, you may not opt-out of service-related communications such as announcements about your bill, pricing changes, changes in operating policies, service appointments and service features. If you fail to check your primary e-mail address, you will miss critical notices such as services announcements and legal notices.
8. Compliance with Laws
It is our policy to fully adhere to all federal, state and local regulations regarding the privacy of your data, and we are compliant with the 2003 CAN SPAM act regulating e-mail delivery. We will maintain the confidentially and integrity of our data files as mandated by federal law.
9. Changes to Your Information
You may review and change information that you provide to us through this website by calling us at 800-591-3060. You have the right to request in writing that we provide a copy of your CPNI to you or a person you authorize, at your cost. We will honor requests that appear valid.
10. Changes to Our Privacy Policy
We may change this Privacy Policy at any time.If we do, then we will post the changes on our website. By continuing to use our website, our services or products, you accept the new Privacy Policy terms. If you do not accept the new terms, then you must immediately discontinue use of our website, services and products, and you may contact us at the address above to request that we either refrain from using your personal information or destroy your personal information.
11. A Special Note About Children
RidgeviewTel’s website, services and products are not directed to children under the age of 18 and we do not knowingly collect information from them. Children are not eligible to use this website unsupervised and we ask that they do not submit any personal information to us. Children should always get permission from a parent or legal guardian before sending any information about themselves (such as their names, e-mail addresses, and telephone numbers) over the Internet, to us or to anyone else.
NOTES:
The terms “customer”, “you”, and “your” mean an end-user/consumer of the services offered by RidgeviewTel who has completed our registration process and possesses a valid username and password for access to our website.
“Service(s)” means the wireless Internet and VoIP Services, E-mail and related services provided by RidgeviewTel.
“RidgeviewTel”, “us”, “our”, and “we” refer to the operating company that owns and/or operates the wireless Internet service in your area under the name of RidgeviewTel or Longmont Wi-Fi. Last
Updated: April 27, 2010 (See Prior Versions)